My Canon G9 camera stopped powering up. It was a week before going on this trip. I only paid $150 for this used $500 Canon camera on Craigslist. Canon wanted $250 for service! I went on eBay and found a company that serviced cameras and they explained how my power up problem was common. They said they could fix it for $99 - pay shipping - and completely check the camera over. The camera did not make it back in time for the trip - but I just got this letter in my email.
Hi Harry! We were actually trying to call you in reference to this but were unsuccessful in reaching you at the number provided! There was a delay on the camera but it is all Completed and ready to go! When the technician opened the unit he believed the cover had been previously removed... In an event as such, they go through the units extremely throrough as sometimes other tech's will touch some of the boards without gloves causing issue and things as such... they just go through them a whole lot more throroughly if they believe they were previously opened! The technician found a screw was missing from inside the unit... this likely worked it's way out on it's own as we commonly see and it likely rattled around in the unit causing a short! There had been a short within the DC DC Board of the unit causing no power in the camera! Since the screw was no longer in the unit, it had to be ordered as each screw is specific to each hole... The technician noted another screw was in the wrong location and was touching an internal flex (power ribbon)... the technician looked after that at no charge and all screws were checked and torqued to Exact Canon Specification! Certain screws are to have a Lock-Tite type liquid to prevent then from coming out... Everything is completely back to Exact Canon Specification again, your Canon is performing perfectly again for you! The technician also Serviced up the camera and the Color / Focus were Computer Adjusted... Again, this puts it to Exact Canon Specification, it's ready for you to enjoy it again! We apologize for the delay but we had to order the exact screws given the circumstances! As a courtesy and to help make up for the delay, I'll increase the warranty on the "No Power Issue" from 90 Days to a Full One (1) Year at Absolutely No Charge... this does exclude damage caused by liquid and / or physical damage / neglect! If you have any questions at all or if you need any further assistance, do not even hesitate to email! You can also call us direct at (915) xxx-xxxx Remember, you have that additional coverage through us as well... It's already on it's way back through Priority Mail, thanks again!
Christina :)
I am blown away by this example of personal service. Instead - I got a chance to fall back in love with my old backup Sony W-1 camera.It is much smaller - takes great pictures and video. Did I say it is smaller?
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